Your complete satisfaction is very important to us. It is our goal to deliver your product quickly and in excellent condition. Order processing time is contingent upon credit card authorization, and is based upon the Monday – Friday business week.
It is important to remember that your receipt or invoice will be required for any return or credit.
No returns will be accepted and no credits will be provided after 30 days of the ship date regardless of any other circumstance.
At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase less the original shipping and handling charges, and return shipping and handling charges.
Winesfrombaja.com cannot guarantee the condition of any wine if the wine is not received the first time the courier delivers. If there is no one home to sign for it, the wine may get held in a facility that is not temperature controlled.
Please note: All returns are subject to a 25% restocking fee.