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Return Policy

Your complete satisfaction is very important to us. It is our goal to deliver your product quickly and in excellent condition. Order processing time is contingent upon credit card authorization, and is based upon the Monday – Friday business week.
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We would appreciate the opportunity to solve the problem.
It is important to remember that your receipt or invoice will be required for any return or credit.
No returns will be accepted and no credits will be provided after 30 days of the ship date regardless of any other circumstance.

Merchandise Damaged in Shipping

In the event your order is damaged in the shipping process please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We may require you to return any unopened bottles to us for quality control information and will determine this once contacted.

At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

Wine is a Delicate Product

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Dissatisfaction with the Quality/Taste of Wine Received

While all wine sold is guaranteed to be good, sometimes a lot can have a bad bottle. In the event you do experience a problem with the quality/taste of a bottle, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of your purchase date and provide the details of your problem along with your name, invoice number, phone number and time we can reach you.

At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase less the original shipping and handling charges, and return shipping and handling charges.
Winesfrombaja.com cannot guarantee the condition of any wine if the wine is not received the first time the courier delivers. If there is no one home to sign for it, the wine may get held in a facility that is not temperature controlled.

Please note: All returns are subject to a 25% restocking fee.